High-Availability.com : Support Options

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Support Coverage

	Light	e-mail only Monday to Friday response within 36 hours
	Bronze	Telephone Monday to Friday response within 24 hours between 09:00 and 17:00 GMT
	Silver	Telephone Monday to Friday response within 24 hours between 07:00 and 19:00 GMT
	Gold	Telephone Response within 12 hours between 07:00 and 19:00 GMT
	Platinum	Telephone Response within 4 hours
	Violet	Telephone Response within 2 hours

RSF-1 Support

To request support, please call

+44 (0) 1565 754 459
between 09:00 and 17:30 (GMT) or

+44 (0) 1565 754 453
at all other times.

To establish or upgrade your annual RSF-1 support contract please call
+44 (0) 1565 754 487

Support Escalation

To escalate your support problem, please refer to "Support Escalation Procedure"

1 Haig Court, Haig Road, Knutsford, Cheshire WA16 8XZ	Terms of Use \| Privacy Statement \| Accessibility
T: +44 (0) 1565 754459 \| F: +44 (0) 1565 650 220 \| sales@high-availability.com