To raise a support call on any of the High-Availability.Com products, please ensure you have all required information to hand including the following:
Maintenance contract number
Software version number
Business name and location
Call back telephone number
Nature of the fault
You should call:
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UK
0844 736 1974
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or
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International
+44 1565 754 459
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You should also follow up your call with an e-mail to:
support@High-Availability.Com
with a fuller description of the problem and include as an attachment the output from High-Availability's supplied diagnostic tool (/opt/HAC/bin/hacdiag)
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