To raise a support call on any of the High-Availability.Com products, please ensure you have all required information to hand including the following:
Maintenance contract number
Software version number
Business name and location
Call back telephone number
Nature of the fault
You should call:
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+44 (0) 1565 754 459
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or
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+44 (0) 1565 754 453
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09:00 and 17:30
(Mon - Fri GMT)
|
|
at all other times
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You should also follow up your call with an e-mail to:
support@High-Availability.Com
with a fuller description of the problem and include as an attachment the output from High-Availability's supplied diagnostic tool (/opt/HAC/bin/hacdiag) | 
